Tour Operations Suspended Through 22 June 2020
Today, we have made the heartbreakingly difficult decision to suspend all Backpacking Tours operations starting 23 March 2020 through 22 June 2020.
This decision was made after weeks of careful deliberation and we appreciate your patience and understanding during this constantly evolving situation over the past 10-14 days.
Understandably, we continue to be inundated with emails and messages. Though tour operations are suspended our in-office staff is working every day to manage this situation responsibly and efficiently as possible.
Please continue to bear with us as the situation is changing by the day. We urge patience as our team works to answer your questions promptly but also with verified, up-to-date information.
Why Did We Make This Decision?
We diligently monitored WHO (World Health Organisation) travel warnings and advisories in coordination with our team on the ground throughout Southeast Asia over the past two weeks. As the situation continues to escalate around the globe, we cannot in good conscience put your lives, your family's lives, those of at-risk populations, or the lives of our team members in danger.
What If My Tour Is Suspended?
If you are booked on any trip from 23 March 2020 to 22 June 2020, you have the following options for your deposit:
1) Free date change to any 2020-21 tour.
2) Postpone your spot indefinitely for free.
Please note that Backpacking Tours is not offering refunds on deposits for suspended tours.
Any payments submitted other than the deposit can be refunded in full up to 14 days before your tour starting date.
-> If you are booked onto a suspended tour, you will receive a voucher code worth 20% off any future booking in a follow-up email. This voucher never expires and cannot be applied to current booking or combined with any other promotion.
For Non-Suspended Tours...
If your trip or flight is disrupted, you may switch your tour date or postpone your trip at no charge with Backpacking Tours up to 14 days before your tour is set to begin. The normal 28 day period will be waived in order to provide an extra two weeks to make an informed decision.
Hopefully this not be required but should provide some peace-of-mind so you know we have you covered if plans do change.
End On A Positive (& Contact Information)
We are truly devastated to make this announcement but know that we will overcome this event as a global community. If you are like us, you are likely finding this period of non-mobility difficult but we hope you find positive, productive ways to utilize this time. Difficult times are ahead but we will get through to better times (as we always do) and we cannot wait to meet you all for the most rewarding travels ever went this is all behind us.
If you have questions or inquiries, please contact our team here. Though tour operations are suspended, our in-office team is working every day! We will respond to all inquiries but again we urge patience as our team continues to manage and monitor updates.